Need help? Call customer services on 0030 2310 434 811.
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Frequently Asked Questions
All our tables are shipped with the legs detached inside a separate package. You will be required to put each bolt inside each leg to securely lock it, and that’s all. We worked to make the directions simple and easy to follow. The whole process should take less than ten minutes, a setup time that will barely be noticed by the average Arkham Horror player. And the bolts are reinforced so your table will remain stable even if Yog-Sothoth awakens.
Greece. Our tables and their makers are soaked in sunshine for extra happiness.
At this time we are only able to ship to the European Union. We are working to find cost-effective ways to ship to Asia, Russia, and the US, but we have not yet located the 2:1 wood port. As soon as we do, we will let you know.
Thanks for asking! We accept all major credit cards, Paypal, and wire transfer from Customers inside the European Union..
Initially, you will only have to worry about the deposit amount required for your table. The deposit is important because it secures your place in the queue. Because we offer so many customization options the deposit is how you let us know you want to buy one of our tables. You will receive a receipt immediately. Your personal Customer Service representative will then contact you (normally within one or two days) to start discussing the options and features you want us to incorporate into your table. The representative will also arrange for you to pay the remaining balance at a later date.
We’ve tried hard to keep the shipping costs down. Shipping typically costs between 250 and 500 euros depending on where you are located in Europe. We always try to combine orders together and divide the delivery cost between our customers to keep your total as low as possible. So for example if we have two tables bound for Belgium and one for Germany we will ship these orders together to take advantage of bulk discounts. (Players of Eurorails will understand how this works.) We tend to ship our tables every 2-3 months.
Our tables are made using the highest quality european oak. We have a Unique Process where we combine 3 mm veneer with solid oak boards so your Brand New Rathskellers Table will get its rustic character from the attractive veneers such as Oak Antique, Rustic Oak or Knotty Oak. Most parts of your table will be made from solid wood (hardwood). This includes the structure, legs, and leaves. In some areas with large spans we use the finest plywood, but only where the consistency and resistance of plywood make it a more appropriate choice. We never use MDF, composite materials, or veneers made from paper.
We offer a detailed pricing guide on our tables pages. Start with a base price and then add in whatever options you like to determine your total. The base Price includes : Choice of size Choice of wood Board Gaming System Vault - Hardwood Leaves - 6 / 8 cm Depth - Transparent Acrylic Layer - White / Wooden Game System Vault - Aluminum Rail System - Suction Cup Choice of height ( 75 - 85 cm) We Offer the Following Extras : Led Lighting Bluetooth Music Sound System Cup Holders Dice Towers Wine Glass Holders Bins Card Holders
The short answer is no. Your Deposit can be transfered (different product, different order) but is not refundable. Due to the customization process and high shipping costs, please make sure you are 100% decided on purchasing one of our tables before proceeding with the deposit. Feel free to contact us with any questions before making this commitment. We cannot offer you a refund. However, we guarantee our quality and will work with you to replace any parts that are causing you trouble. We want you to be happy with your purchase.
We handcraft everything with care and precision. We will not sacrifice quality for speed.