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FAQ's

From current lead times to wood types and shipping methods, your questions will be answered here so you can enjoy your games with peace of mind.

CURRENT LEAD TIMES FOR OUR TABLE MODELS

Current Lead Time : 9-11 months
Current Lead Time : 7-9 months
Current Lead Time : 9-11 months
Current Lead Time : 9-12 months
Current Lead Time : 9-12 months

Please note that this is only an approximate production schedule based on our current workload and orders. You may actually receive the table earlier or with a slight delay depending on the season (holidays, convention periods, weather (our staining process requires humidity levels below 40%).

A short delay of 1-3 months is something to consider when ordering. Please be patient and allow us to achieve our quality guarantee for which we are known and trusted worldwide.

CURRENT PRODUCTION LIMIT CAP

Starting in 2019, we have had to take extra measures to maintain our renowned customer service, keep up with the increased demand and ensure that all our tables and products have the Rathskellers Quality Guarantee that we are known and loved for worldwide by players like you.

Each month there will be a limit of 7 tables entering the queue (new orders), so please check below to find out where we are at the moment. For example, if you deposit in February and the limit is reached, your table will be placed in the March production queue (lead time from the month your table is produced).

FEBRUARY 2023 | 🔒
0%
MARCH 2023 | 🔒
0%
MAY 2023 | 3/7
0%

General

General information about our tables, extras & accessories.

All our tables are shipped with the legs detached in a separate package. All you need to do is insert each bolt into each leg to lock it securely, and that's it. We have tried to make the instructions simple and easy to follow. The whole process should take less than ten minutes, a set-up time that the average Arkham Horror player will barely notice. And the screws are reinforced, so your table will remain stable even if Yog-Sothoth awakens.

Greece. Our tables and their makers are soaked in sunshine for extra happiness.

Our workshop Location :
Agiou Stephanou 8, 564 29, N. Efkarpia, Thessaloniki, Greece

Our Office Location :
Ethnikis Antistaseos 157, Kalamaria, Thessaloniki, Greece

Our company is registered and operating under EU laws with VAT ID : EL032294378

Contact Form :

You can use the contact form located here

Call us :

  • +30 2310 604 260 (10:00 - 18:00 / Office Hours EEST)
  • +30 2310 434 811 (10:00 - 15:00 / Office Hours EEST)

Or drop us an email directly using : 

Our tables are made from the highest quality European Oak.

We have a unique process where we combine 0.3mm veneer with solid oak tops, so your brand new Rathskellers table will get its rustic character from the attractive veneers such as Oak Antique, Rustic Oak or Knotty Oak.

Most parts of your table are made from solid wood (hardwood). This includes the frame, legs and leaves. In some areas with large spans we use the finest aircraft grade plywood, but only where the consistency and strength of plywood makes it a more appropriate choice. We never use MDF, composites or paper veneers.

Please note: This is an extra that we provide. Your table is made from hardwood, we simply apply wood veneer to the solid wood for durability, strength and better looks. You just have to not believe the hype and trust our 50 years of experience (p.s. although the website is in Greek, you can get an idea of our 50 years of experience by visiting our furniture company's website at: http://www.emil.gr/kitchen).

Everything is handcrafted by our skilled craftsmen with care and precision. We will not sacrifice quality for speed.

Once you have paid your deposit, we will send you a handmade catalogue by DHL with samples of the woods, stains and available fabrics and colours so you can see them live and mix & match with your current furniture, floor and room to create the combination of your choice.

Pricing

Information about pricing & payments.

Thanks for asking! We accept all major credit cards, Paypal and bank transfers from customers worldwide. We use Stripe and PayPal as our payment gateways to process your billing details. We do not store your payment details.

Initially, the only thing you need to worry about is the deposit required for your table. The deposit is important because it secures your place in the queue. Because we offer so many customisation options, the deposit is your way of letting us know that you want to buy one of our tables. You will immediately receive a receipt. Your personal account manager will then contact you (usually within a day or two) to discuss the options and features you would like us to build into your table. The representative will also arrange for you to pay the balance at a later date.

Starting from 2021 we offer the option to pay for your table purchase over time by dividing the purchase amount into smaller equal payments with 0% interest.

Payment Installments are only offered for purchases using the Bank Transfer Method. (Wire Transfer)

You can still pay your Deposit via PayPal or Credit Card.

Installments are based on the total amount of your order and you can have up to 5 installments. Installments are paid each month, after you complete your order.

We offer a detailed pricing guide on our tables pages. Start with a base price and then add in whatever options you like to determine your total.

The base Price includes :

  1. Choice of size
  2. Choice of wood
  3. Board Gaming System Vault
    – Hardwood Leaves
    – 6 cm Depth
    – Transparent Acrylic Layer
    – White / Wooden Game System Vault
    – Aluminum Rail System
    – Suction Cup
  4. Choice of height ( 75 – 85 cm)

We Offer the Following Extras :

  1. Led Lighting
  2. Bluetooth Music Sound System
  3. Cup Holders
  4. Dice Towers
  5. Wine Glass Holders
  6. Bins
  7. Card Holders

All of our prices are VAT/TAX excluded. For Customers outside the EU no VAT will be charged.

  • European Customers
    VAT is not included in prices displayed on Rathskellers website, our catalogs and shop. When applicable, the official VAT of your country (17-25%) is charged separately and will be itemized on invoices and billing information. No Customs for European Customers.
  • Non – European Customers
    For Customers outside the EU, no VAT will be charged since it is an export Outside of the European Union. Non European Customers are responsible for any Custom Fees occurring in their Country by Government Custom Officials. As an example (an order from the United States will have no Vat of 24% billed but custom fees can Vary from 1-4%). Customs Fees are paid directly to the Courier Company (DHL/FEDEX/TNT)
  • Business / Distributors
    If you are a Business or a Distributor then Vat inside the EU for B2B transactions is 0%. You must provide us with your VAT number and we will validate the information. You can follow this link to check if your Business is eligible for B2B Transactions :

Honestly, by using Bank Transfer.

Payment Gateways like PayPal, Visa, MasterCard and American Express usually charge a % fee for the exchange of the currency and they can't compete with the rates offered by a Direct Bank Transfer via a Swift Payment.

If you like, you can ask as to send you a Paypal Request in EUR so you will know how much USD you are required to pay and compare it with your Bank's exchange rate offer.

To be honest we do not.

All of our tables are of heirloom quality, priced fairly, allowing a healthy % of income for our company.

Having said that, we do offer a 20% during conventions on our Demo Showcase tables there.

If you are attending Spiel, Gen Con, Pax Unplugged be sure to drop by & say hello 🙂

Sorry, but no. In fact, this is a question that we receive quite a few times a year. The queue is based on the date you made your deposit and confirmed all of your table details.

Shipping

information about shipping.

We have located the 2:1 wood port. We ship anywhere in the World except Russia, Ukraine, Brazil. From European Union & USA, to Asia and beyond, please contact us for more information about shipping costs to your country.

Please note that for customers outside the EU we do not charge VAT as it is considered an export shipment.

We've worked hard to keep shipping costs down. Our handcrafted tables can weigh over 300kg. We always try to combine orders and split the shipping costs between our customers to keep your total as low as possible. For example, if we have two tables for Belgium and one for Germany, we will ship these orders together to take advantage of bulk discounts. (Players of Eurorails will understand how this works.) We tend to ship our tables every 2-3 months.

Update : We now offer 2 types of shipping methods

  1. Normal (via FedEx/TNT – Road Cargo & Air combination)
  2. Express Premier (Via DHL Express Worldwide – Air)

European Union :
Normal: 380 -650 € (9-16 days in transit)
Express Premier : 470 – 750 € (1-3 days in transit)

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, UK

Europe – Non Members Of the European Union :
Normal: 480 -730 € (9-16 days in transit)
Express Premier : 590 – 880 € (1-3 days in transit)

USA & Canada:
Normal: 850 -1850 € (11-18 days in transit)
Express Premier : 990- 2200 € (2-6 days in transit)

Asia – Middle East :

Normal: 990 -1650€ (11-18 days in transit)
Express Premier :1000+ € (2-6 days in transit)

Rest of The World : 1300 euros +

Please note that for customers outside the EU we do not charge Vat since it is counted as an export shipment.

The Altar Gaming Table : Due to the weight and the new leg system, the Altar Table is the only one in our line that will come in 2 separate wooden crates (structure / legs). Please add approximately 250-500 Euros to the total shipping price.

The short answer is no. Due to the customization process and high shipping costs, please make sure you are 100% committed to purchasing one of our tables before proceeding with the deposit. Feel free to contact us with any questions before making this commitment. We cannot offer refunds. However, we stand behind our quality and will work with you to replace any parts that cause you problems. We want you to be satisfied with your purchase.

Your deposit is transferable (different product, different order) but is not refundable.

100% Completed
Fulfillment Status

100% Completed

Current Fulfillment Progress of the Sunnygeeks Kickstarter Campaign

100%
Pre-backers

Completed.

100%
Wave 1 EU

Completed.

100%
Wave 1 International

Completed.

100%
Wave 2 EU

Completed.

100%
Wave 2 International

Completed.

100%
Total Fulfillment

The % of the total KS campaign fulfillment!

Next in Line

🥳FULFILLMENT FINISHED🥳

Taxes & Import Fees
VAT
Import Fees
Shipping
European Union

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden

24% Vat will be applied to all orders. Zero Custom Fees & Shipping via Road Transportation : DHL / FedEx / Vianox depending on the Location

Your Country Vat %
No Import fees
380 - 650 €
USA

All 48 contiguous states.

No Vat (value added tax) will be applied. 1-5% Customs Fees (depending on the state) & Shipping via Air Transportation : DHL / FedEx

0%
1 - 5 %
820 - 1850 €
UK

From 1 January 2021, the United Kingdom is no longer part of the EU single market.

No Vat (value added tax) will be applied. 20% Customs Fees & Shipping via Road Transportation : DHL / FedEx / Vianox (depending on the location)

0%
20 %
390 - 690 €
Canada

No Vat (value added tax) will be applied. 14.5 - 24% Customs Fees (depending your province) & Shipping via Air Transportation : DHL / FedEx

0%
14.5 - 24 %
880 - 1920 €
Rest of Europe

Switzerland, Iceland, Liechtenstein, Norway

No Vat (value added tax) will be applied. Customs Fees (depending on your Country) & Shipping via Road Transportation : DHL / FedEx / Vianox

0%
Country Depending
480 -730 €
Asia

China, Israel, Singapore, India, Japan, Turkey, United Arab Emirates, Kuwait, Qatar, Taiwan, Hong Kong.

No Vat (value added tax) will be applied. Customs Fees (depending on your Country) & Shipping via Air Transportation : DHL / FedEx

0%
Country Depending
1100+ €
Rest of the World

Please check with your Local Authorities for Import Fees on Furniture made & shipped from the European Union.

No Vat (value added tax) will be applied. Customs Fees (depending on your Country) & Shipping via Air Transportation : DHL / FedEx

0%
Country Depending
1300+ €

All of our Tables are shipped inside a reinforced wooden crate, with full Insurance & tracking.

MORE F.A.Q'S

A Selection of Questions from our Customers to help you out.

WHAT IS THE BENEFIT OF THE 0.3 MM VENEER SURFACE AS OPPOSED TO UTILIZING SOLID WOOD ONLY?

Wood has a tendency to bend over time and its curvature can be affected by many things including: different climates, changes in humidity and treatment techniques. Over time, a force applied to a solid wood plank will result in a curved (banana-shaped) plank. Wood veneer, which consists of thin sheets of real solid wood that look even better than the real wood because they are carefully selected, creates a far more durable surface with better consistency when applied properly. Our unique process uses two 0.3mm wood veneer layers that are glued above and below the solid wood planks by applying opposing forces to create a new 3-layer surface. We do not use paper or chemical veneers, only the highest quality solid wood veneers. Please note: This is an extra we provide. Your table is made of hardwood, we just apply wood veneer on top of the solid wood for durability, strength and better looks.

WHAT TECHNIQUE IS USED TO COMBINE THE SOLID PIECES OF WOOD USED FOR THE TABLE?

All of your table's solid wood is finger-jointed. This ensures even greater strength and durability than a plain solid wood plank. Solid wood, and wood in general, doesn't have the same consistency across all planks. There may be pores, splits and marks (naturally occurring, from cutting the wood, etc.). By carefully selecting the pieces of solid wood and gluing them together with the finger-joint technique, we ensure the same surface on all the boards.

WILL THE FANCY TECH MAKE THE TABLE OBSOLETE IN A COUPLE OF YEARS?

The short answer is no. All of our electrical components, technology, and geeky stuff like Led's, bluetooth sound systems, wireless charging, usb ports, etc. are easily accessible via a hidden vault under the Game Cellar. You have access to replace, add, or remove any component in the future if a technology becomes obsolete, a new USB protocol comes out, or you just want to play around with different speakers. The internal wiring and structure of your table, if you go the tech route, will already be there, waiting for your DIY. However, you can always go without any electrical components if you prefer. It is worth mentioning that all the wiring and components are hidden and integrated into the table, so despite the actual USB ports, Led's and speaker grills, no wiring is visible. Your table will be a stealthy looking tech "beast".

HOW EASY IS IT TO PUT THE TABLE TOGETHER?

EXTREMELY EASY! The legs of your table are made of solid wood with a special technique that guarantees strength and modularity. 4 pieces of solid wood planks are glued together with a mitre technique (45° angle cuts, forming a 90° corner) and reinforced with square pieces of wood from the inside. On the inside of the legs of your table, there is a stainless steel bar that connects to the top of your table, which is used to assemble it. This is a unique technique we have (every other competitor's table you will see uses screws to form a corner and then the legs snap together with screws). Our technique is more modern, durable and robust. You don't have to screw anything, just secure the pole and reinforce it with your table.

I SEE MENTIONED THAT SOME OF THE TABLE MIGHT BE MADE OUT OF PLYWOOD. WHY WOULD PLYWOOD BE USED ON SUCH AN EXPENSIVE TABLE?

High-end plywood is a very durable and solid material for the long surfaces. We use only "Aircraft Plywood" made from birch. Layers of plywood are hot-pressed over European birch hardwood cores and glued together at alternating right angles. This gives them both strength and durability, reducing the likelihood of splitting when nailed at the edges while providing consistent strength throughout the length of the board. For the wide surfaces, plywood is a better solution because it is more durable than solid wood and less prone to warping and bending. See the question about veneer above for more information about warping over time if not done properly. Plywood is nothing to worry about. All of your table, legs, structure, and blades will be made of solid wood. The bottom surface of your table and the bottom of your drawers will be made of plywood (wide surfaces) with a wood veneer applied on top. High strength plywood is not an inferior product when it comes to wide surfaces that require consistent strength. It is a better and more durable solution.

HOW STABLE IS THE SURFACE OF THE TABLE, AND HOW PRONE IS IT TO SCRATCHING, LOSING ITS FINISH, AND OTHERWISE GETTING DAMAGED? IF IT DOES GET DAMAGED, HOW EASY IS IT TO REPAIR?

We use only 2K Conversion Varnish. This is a clear finish used in the high-end market and is suitable for heavy use. Conversion varnish is water and chemical resistant. We use high quality 2K Conversion Varnish from ICA GROUP that is rated for automotive use and stains. It is FAR more durable than any other type of varnish. It is not easy to accidentally scratch your table; our stains and varnishes are really durable and resistant. We offer a stain marker option with the stain of your table for any scratches or loss of finish that should happen from accidents, so that's an item we recommend. Even if it ever happens, you can paint with the stain marker and apply a varnish that you can buy locally.

WHAT HARDWOOD IS THE TABLE MADE FROM?

We normally use White European Oak (on request we can offer Walnut as an option). It is one of the most durable and strong woods in the world, highly resistant to dents and scratches. In Europe, we have a technique that involves taking a square from the center of a log and cutting it straight through, which results in a tighter grain. This results in a wider plank with a beautiful quartered grain near the center, all in the same piece of wood.

HOW LONG SHOULD THE TABLE LAST FOR?

It should last for generations. The table is that durable.

I HAVE AN IDEA FOR A CUSTOM RAIL ATTACHMENT, CAN YOU MAKE IT?

We would be more than happy to work with you to create a unique solution to fit your needs. Don’t hesitate to let us know what you want, and we’ll work together to make it happen!

HOW DO ENVIRONMENTAL CONDITIONS AFFECT THE TABLE?

As long as the table is kept in an environment you would be comfortable living in, it will last virtually forever. Wood is susceptible to humidity and sunlight, but these are only harmful in extreme conditions. The table should not be left outdoors or stored in direct sunlight for long periods of time.

WHY DO WE USE AN ALUMINUM RAIL INSTEAD OF A SIMPLE WOOD RAILING?

We were the 1st company worldwide to offer an aluminum rail system. We are doing it for durability, aesthetics, design & modularity. We have our own mold of Aluminum Rail System Designed by Rathskellers and manufactured in Italy.

CAN THE CELLAR CLOTH BE REPLACED IF IT GETS DAMAGED?

Yes, it can be easily replaced. If you are good with your hands you can do it yourself. If you aren’t you can simply visit a local tapestry studio and have it replaced. We suggest all of our clients to either choose the Simonis Speed Cloth or Velveteen option. These are the best gaming surfaces in the world, and they can last 4 times longer that velvet, felt or other inferior solutions. If you prefer you can always contact us and we will send a replacement or maybe a new color so you can change your gaming surface depending on the usage and the game.

CAN THE CELLAR CLOTH BE REPLACED IF IT GETS DAMAGED?

Yes, it is easy to replace. If you are good with your hands, you can do it yourself. If you're not, you can simply visit a local tapestry studio and have it replaced. We recommend that all of our customers choose either the Simonis Speed Cloth or Velveteen option. These are the best playing surfaces in the world and can last 4 times longer than velvet, felt or other inferior solutions. If you prefer, you can always contact us and we will send you a replacement or maybe a new color so you can change your playing surface depending on your usage and game.

DO THE LEAVES FIT WATER-TIGHT?

The leaves do not fit watertight, nor should they, but we have you covered. They fit the way they are supposed to, really tight, and with our innovative expandable spring system you can adjust them to your liking. Remember that solid wood tends to warp over time. Since your table tops are made of solid wood, we need to give them some room to breathe. This allows them to survive periods of extreme conditions such as high humidity or extreme temperature changes. The breathing space will keep your leaves from getting stuck and damaged within the inner ledge. Please keep in mind that we are talking about millimeters here, so the breathing space is not something that is visible to the naked eye.

WHAT WOULD HAPPEN TO THE TABLE SURFACE IF A HOT PLATE / BOWL, OR A WET CUP IS PLACED ON IT FOR AN EXTENDED PERIOD OF TIME?

Because of the highly durable Conversion Varnish we use, nothing will happen if a wet cup is left on your table for an extended period of time. As for the hot cup, it really depends on how hot it is. Normal use and abuse is fine, hot cups of coffee, soup, etc. are more than welcome. Boiling hot pans might be a problem, but that's what pot holders are for.

HOW THICK ARE THE LEAVES, AND ARE THEY BUILT USING SOLID HARDWOOD OR SOME OTHER MATERIAL?

The leaves are made of solid wood like all of your table, they are made of solid wood with the veneer applied on top. Keep in mind that the veneer itself is also made up of thin sheets of solid wood. All of your table's solid wood is made from 20mm oak solid wood planks. This would make the table tops approximately 21mm (3/4 inches) thick. 20mm solid wood plus the veneer.

HOW HEAVY IS A FINISHED TABLE?

The weight depends on the size and number of extras (Drawers, Soundsystem, etc… add to the total weight). It is heavy: a normal 140 cm x 110 cm (55 in x 43 in) table without drawers and extras will weigh about 115 kg (250 lb)

WHAT ARE THE DIMENSIONS OF THE CUPHOLDER RAIL ATTACHMENTS?

The cupholders come in two dimensions, a normal size (6cm diameter) suitable for universal soda cans and small glasses and a jumbo size (8cm diameter) suitable for beers, bigger glasses, etc…

WHAT ARE THE DIMENSIONS OF THE OTHER RAIL ATTACHMENTS?

We will work with you to ensure they are sized appropriately for your needs based on the dimension of your table and the number of expected players. This is optional. We can offer a small angle inside the front inner area of your drawers so you can grab pieces, cards, etc… more easily. However, this slightly reduces the area of your drawers.

HOW ARE THE LEAVES REMOVED FROM THE TOP?

There is a hidden pop-up button underneath your table. Simply push it and pull out the leaf.

ARE THE FINISHES (HANDLES) FOR THE DRAWERS CUSTOMIZABLE?

Since 2016 we do not use handles, instead, there is a gap below each drawer so you can open/close them.

I'VE READ THAT SOME OF YOUR COMPETITORS WENT OUT OF BUSINESS RECENTLY. ARE MY FUNDS SECURED?

We are a family furniture company that has been in continuous operation since 1958. We expand slowly and always have reserved cash flow to complete orders, order essential materials for production and ensure your orders are secured. We do not use aggressive marketing techniques and "bad" business decisions. We are gamers like you, and we want to give back to the community by offering our known and loved heirloom furniture. You can trust us, we are family.